{"id":848,"date":"2022-02-03T09:23:42","date_gmt":"2022-02-03T09:23:42","guid":{"rendered":"http:\/\/compware.de\/?page_id=848"},"modified":"2022-02-14T09:26:24","modified_gmt":"2022-02-14T09:26:24","slug":"servicevertrag","status":"publish","type":"page","link":"https:\/\/www.compware.de\/?page_id=848","title":{"rendered":"Servicevertrag"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\" id=\"servicevertrag\"><strong>Servicevertrag<\/strong><\/h1>\n\n\n\n<p>Als goldene Regel f\u00fcr die Erledigung von Hardware-St\u00f6rungen gilt bei CompWare&nbsp;<\/p>\n\n\n\n<p class=\"has-text-align-center has-vivid-red-color has-text-color\"><strong>&#8222;Innerhalb von 24 Stunden, sp\u00e4testens nach Ablauf einer Nacht&#8220;<\/strong><\/p>\n\n\n\n<p>F\u00fcr manche ausfallsensible Systeme, wie z. B. Serversysteme, ist diese Reaktionszeit jedoch zu lang. Hier muss unmittelbar nach St\u00f6rungsmeldung unverz\u00fcglich mit der St\u00f6rungsbehebung begonnen werden. Um diesem Anspruch gerecht zu werden, bieten wir individuelle Servicevertr\u00e4ge f\u00fcr diese System an.<\/p>\n\n\n\n<p>Systemkunden unseres Hauses haben weiterhin die M\u00f6glichkeit, mit Abschluss eines Servicevertrages Sonderkonditionen f\u00fcr die Erbringung unserer Dienstleistungen und der Fahrtkostenpauschalen zu erlangen.<\/p>\n\n\n\n<p>Anwender unserer Softwareprodukte im Medizinbereich erhalten nach Abschluss eines Servicevertrages Hotlinedienstleistungen bei Softwareproblemen per Telefon oder Fernwartungssystem.<\/p>\n\n\n\n<p><strong>Leistungen im Servicevertrag:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Telefonische Software Hotline<\/li><li>Telefonische Technik Hotline<\/li><li>Fernwartung mit TeamViewer<\/li><li>Eigene Telefonnummer<\/li><li>R\u00fcckrufservice bei Nichterreichbarkeit<\/li><li>Email-Hotline<\/li><li>Fax-Hotline<\/li><li>Infobl\u00e4tter<\/li><li>Newsletter<\/li><li>Anwendertreffen<\/li><li>Kostenloser Virenscanner Support<\/li><li>Bereitstellung der Konnektivit\u00e4t f\u00fcr VPN Zug\u00e4nge<\/li><li>Erm\u00e4\u00dfigung auf alle Verrechnungseinheiten f\u00fcr Technik und Schulung<\/li><li>Fahrtkostenpauschalen statt Abrechnung nach Kilometer (\u20ac 30 \/ \u20ac 60 \/ \u20ac 90 \/ \u20ac 120)<\/li><li>Optional garantierte Reaktionszeiten bis 4 Stunden bei Systemstillstand<\/li><li>Bevorzugte Terminvergabe auch Mittwoch und Freitag<\/li><li>Auch Termine au\u00dferhalb der normalen Arbeitszeiten mit 50% Aufschlag<\/li><li>2% Skonto bei Bankeinzug f\u00fcr alle Leistungen<\/li><li>keine Versandkosten<\/li><li>Ersatzger\u00e4te<\/li><\/ul>\n\n\n\n<p><strong>Kosten des Servicevertrags:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Grundpauschale \u20ac 30,- \/ Monat (gilt f\u00fcr 5 Rechner) (zzgl MwSt)<\/li><li>pro zus\u00e4tzlichem Rechner \u20ac 6,- \/ Monat zus\u00e4tzlich (zzgl MwSt)<\/li><li>4 Stunden Reaktionszeit zus\u00e4tzlich \u20ac 20,- (zzgl MwSt)<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Servicevertrag Als goldene Regel f\u00fcr die Erledigung von Hardware-St\u00f6rungen gilt bei CompWare&nbsp; &#8222;Innerhalb von 24 Stunden, sp\u00e4testens nach Ablauf einer Nacht&#8220; F\u00fcr manche ausfallsensible Systeme, wie z. B. Serversysteme, ist diese Reaktionszeit jedoch zu lang. Hier muss unmittelbar nach St\u00f6rungsmeldung unverz\u00fcglich mit der St\u00f6rungsbehebung begonnen werden. Um diesem Anspruch gerecht zu werden, bieten wir individuelle [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_editorskit_title_hidden":false,"_editorskit_reading_time":1,"_editorskit_is_block_options_detached":false,"_editorskit_block_options_position":"{}","_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-848","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false},"uagb_author_info":{"display_name":"Hans Herget","author_link":"https:\/\/www.compware.de\/?author=1"},"uagb_comment_info":0,"uagb_excerpt":"Servicevertrag Als goldene Regel f\u00fcr die Erledigung von Hardware-St\u00f6rungen gilt bei CompWare&nbsp; &#8222;Innerhalb von 24 Stunden, sp\u00e4testens nach Ablauf einer Nacht&#8220; F\u00fcr manche ausfallsensible Systeme, wie z. B. Serversysteme, ist diese Reaktionszeit jedoch zu lang. Hier muss unmittelbar nach St\u00f6rungsmeldung unverz\u00fcglich mit der St\u00f6rungsbehebung begonnen werden. Um diesem Anspruch gerecht zu werden, bieten wir individuelle&hellip;","_links":{"self":[{"href":"https:\/\/www.compware.de\/index.php?rest_route=\/wp\/v2\/pages\/848","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.compware.de\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.compware.de\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.compware.de\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.compware.de\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=848"}],"version-history":[{"count":4,"href":"https:\/\/www.compware.de\/index.php?rest_route=\/wp\/v2\/pages\/848\/revisions"}],"predecessor-version":[{"id":1514,"href":"https:\/\/www.compware.de\/index.php?rest_route=\/wp\/v2\/pages\/848\/revisions\/1514"}],"wp:attachment":[{"href":"https:\/\/www.compware.de\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=848"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}